College Board Reviews
College Board has an overall rating of 2.6 based on 290 reviews. Customer feedback on College Board is mixed: College Board reviewers highlight positive aspects like user-friendly interface, comprehensive resources, helpful practice tests and tools, which strongly appeal to high school students preparing for college entrance exams. However, College Board is often criticized for its technical issues during peak times, limited customer support, confusing navigation.
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How would you rate College Board?
All College Board Reviews (290)
james1976
May 09, 2026
"Password reset was a mess"
I tried to reset my password and the email took ages to show up. When it finally did, the link didn’t even work. I had to keep trying, and then I ended up locked out anyway. It’s really frustrating when you just need to get into your account quickly. all the polished “we’re here to help” type wording doesn’t mean much when the basic reset process is broken...
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ShaunClark_95
April 22, 2026
"I found the site straightforward…"
I found the site straightforward overall. I was able to look up SAT dates and scores without much hassle, which was better than I expected. A few pages do have a lot of links and can feel a little crowded, but once you know what you’re looking for, it’s not hard to get around.
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Debra-miga
April 12, 2026
"A Bit Too Glitchy Today"
I don’t know what was going on today, but it was way too glitchy for me. I kept trying to use it like normal, and it just wasn’t cooperating. Maybe it was having one of those days, same, because my coffee also tasted weird this morning for no reason. Anyway, I hope it gets fixed soon because it was frustrating.
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Misty_sweeney90
April 07, 2026
"I really wanted to like it, but…"
I really wanted to like it, but it was hard to use and confusing. I mean, I kept trying to figure it out, but it just got frustrating after a while.
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John.hunt
April 06, 2026
"I went into the College Board practice tests…"
I went into the College Board practice tests thinking they’d be my big prep moment, like the official source was obviously going to save me. Instead, it felt kind of chaotic. Some of the questions were worded in such a strange way that I spent more time figuring out what they were even asking than actually practicing. The explanations were super short, a few questions felt outdated, and overall it just didn’t feel that close to the real exam. I wanted clarity, but somehow walked away more confused. For a site tied to something this important, I really expected the quality to be a lot better.
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Sanford.reinschmidt
April 05, 2026
"SAT registration was more frustrating than it needed to be"
I was trying to register for the SAT and, the site just kept dragging. Like it would load super slowly, then somehow send me right back to pages I had already filled out. I kept thinking maybe I missed something, so I ended up double-checking everything over and over. Some of the instructions weren’t exactly clear either, which didn’t help. The payment did finally go through, so there’s that, but it took way longer than it should have. For something this important, you’d expect the whole process to feel a lot smoother. Not the absolute worst experience, but yeah… frustrating
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AnnaKonopka_16
April 04, 2026
"Surprisingly smooth, for once"
I was expecting the usual proctoring hassle, but this went smoothly. No issues, no random problems, no unnecessary interruptions. So, pleasantly enough, it did what it was supposed to do.
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richard.Newton
April 01, 2026
"Helpful support, but the site needs work"
Support was actually really helpful and got my account issue sorted out, which I appreciated. That said, the site itself still felt a bit confusing to use. Overall, the service was good, but the user experience could definitely be better.
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YuCrum
March 30, 2026
"Felt Right From the Start"
The info was clear and easy to follow, i just trusted my gut while using it. Nothing ever felt sketchy or off, which made the whole experience feel comfortable.
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jimmieroundy6662
March 22, 2026
"Helpful for SAT practice, even if the site can be frustrating"
I mostly used collegeboard for SAT practice tests and the answer explanations. I’m not totally sure if it’s the best option out there, but the practice felt similar to the real test to me. I also liked that it helped point out what I was struggling with without making everything feel more confusing. I’m giving it 4 stars because the site can be slow sometimes, and logging in was kind of annoying. Still, it was useful overall.
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courtney1991
March 16, 2026
"Works fine, but I instantly had privacy questions"
The site does what it’s supposed to, but my first reaction was, wait, what exactly is happening with my data? It just felt a little vague on the privacy side, which made me hesitate.
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HILLS
March 14, 2026
"Fees Just Keep Piling On"
The fees keep adding up and it feels unfair, especially when students already have so many other costs to deal with. What made it even more frustrating was getting transferred around when I tried to ask about it, like no one could just give me a straight answer. It was annoying and made the whole situation feel even worse.
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claudine1987
March 06, 2026
"My experience with College Board was kind of…"
My experience with College Board was kind of mixed. Signing up on collegeboard.org felt more confusing than I expected, and the site seemed to slow down right when I actually needed it to work. I was able to find my SAT information eventually, but it wasn’t always in the obvious place, at least to me. Sending scores also felt like it had a few extra steps that didn’t really need to be there. The actual test day went fine, so my issue wasn’t with that part. It was more the before-and-after stuff on the website that got annoying. Overall, I wouldn’t say it was terrible, but I definitely found it more frustrating than it should’ve been
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hello_michael951
March 04, 2026
"Confusing AP Exam Setup"
i mean, the AP exam setup was confusing. The website kept giving info that wasn’t very clear, and my school seemed to be getting different instructions too, which made it even more stressful. It did all work out in the end, but it felt like way more hassle than it needed to be.
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cora1982
February 28, 2026
"Payment went through, but the site still errored out"
I tried to pay for my exam, and from what I can tell, my card was charged, but then the website just threw an error like nothing went through. I assumed I’d at least get an email or some kind of receipt if the payment worked, but there was nothing clear at all. Support didn’t really help much either, which made it even more stressful since my deadline was coming up. It feels like the payment system has this kind of broken pattern where it charges you but doesn’t properly confirm anything.
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ashley_Thull89
February 25, 2026
"My scores were supposed to be..."
My scores were supposed to be released by now, but I still haven’t gotten anything. It’s been stressful, especially because there hasn’t been a clear update. I just wish someone would reassure us that it’s being handled and give a realistic timeline.
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MCENTIRE
February 17, 2026
"Had Trouble Getting My ID Accepted"
I kept trying to upload my ID, but it just kept failing every time. I double-checked the photo and made sure everything was clear, but it still wouldn’t go through. It was frustrating because I felt like I was doing everything right and still couldn’t get past that step.
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joan1988
February 15, 2026
"Got it fixed, but it took longer than I hoped"
I had an issue logging into my account right before a school deadline, which was not exactly the kind of excitement I needed that day. I was already trying to finish everything last minute, i should probably stop doing that, but that’s a separate problem. Support did end up helping me and the login issue got sorted out, but it took a few back-and-forth messages and some waiting around. Not terrible, but definitely stressful when school stuff is involved. Giving it 3 stars because it was fixed in the end, just not as quickly as I would’ve liked...
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HUNT
February 12, 2026
"Account setup was way more frustrating than it should’ve been"
To be fair, maybe it was just a bad day for the site, but trying to make an account and log in was a headache. The verification codes weren’t coming through, the password reset kept sending me in circles, and the site froze a few times. Annoying when all you’re trying to do is get in and check something quickly.
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MEYER
February 08, 2026
"Surprise Fees, Because Apparently That’s Fun"
Everything seemed fine at first, and then the extra fees magically showed up later. Love when the final price turns into a little mystery game after the fact. Definitely not the kind of surprise I was hoping for
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College Board Q&A
hey can i call their customer service +1(888)-232;16;67 i mean their phone number 1(888)-232;16;67 whenever i call 1(888)-232;16;67 they responds with great customer service ?
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When i finish filling the payment information i can't click the submit button (it doesn't turn yellow). please i need a quick answer before deadline
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Since10/19my son has been trying to find out why his scores were not posted.cb employees tell him different things but he can't get help. help!
RitaSoto
December 17, 2019
“The CB is a horror to deal with. Here is what I have done: 1) Call customer service repeatedly until you get someone who speaks English well enough that you can understand them 2) Tell them you want to "open a case" and have it "red flagged." This will put the case in the 24 hour callback queue. Write down the case number. Insist on a phone call, not an email, because if they email you and you don't get a satisfactory or helpful answer, you can't continue the conversation. They won't actually call back in 24 hours, but you will now have a case number. 3) Go to the list of phone numbers for the CB on their site. They list centers for different parts of the country. Choose the "counselor/educator" phone number for your region, not the 'parent/student line." Call them. Tell them you are the guidance counselor and parent for your child (we homeschool, so that is legitimate for us). The people at those numbers are in the U.S. and speak English (!). Give them the case number and tell them what the problem is. Make it sound as urgent as possible. They will either be able to help you, or will re-escalate the case. I did this and got a call back (shockingly) within a day. The problems I've had with the CB could fill a book. Good luck!”
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