College Board Reviews

Our son took two tests as a sophomore and one as a junior but none as a senior. We paid $300 for these tests! As a senior, he did not take any tests. However, they will not send a free copy of his AP Test transcript to his ONE college at which he has chosen to attend, because their window for sending test scores was within 9 days of taking the test. This is ridiculous! He would neither have applied nor been accepted to a college as a sophomore or a junior, so sending scores would have made no sense. Would a school even retain transcripts of tests for students they have never heard of, who are not even old enough to attend college and have not applied to the school? Now we have to pay to have the one free transcript he should have received (per his high school) to send his AP test scores. The people are all overseas and do not understand the school system in the United States to understand why this doesn't make sense. They would not allow me to speak to a supervisor either. They claimed there is no way for them to now send the scores (even though she could verify that transcripts were never sent previously) without us paying.

The site takes forever to load sometimes, at times not even loading at all. Worst of all, during my AP chinese language and culture exam, we had to take the test on our chromebooks and the site had crashed for nearly an hour straight, leaving all students frustrated and even some losing their progress. The amount of money that this "nonprofit" organization rakes in should be spent on improving these conditions rather than the ceo pocketing all of the earnings. Site logs me off every time I am in the middle of homework which is a huge inconvenience.

My son is needing to write his SAT's and the Bluebook app doesnt allow him to do the Full Length test. Numerous emails and calls have come to nothing. Everytime I call them I get bounced between various people and they just dont know what they are doing. The case number I was given only shows the first email even though I ensure the case number is in the subject line of each email. This means I have to re-explain everything everytime I call. This organisation have no real tech support and have no idea how to manage their customers. My son writes in 3 days and I dont know what to do.

They say they are not for profit but every penny you give to them they keep and get to write off taxes by saying they are not for profit

We were unable to attend the first date for SAT testing and wanted to transfer to a later date. We paid for the May date and was advised that we would have to cancel the test. Then the agent advised us there will be a $35 fee to cancel. Instead of just changing the testing date we were charged $35.00 cancel fee then another $60.00 to register for June date and $15.00 for agent to process the registration. Terrible company.

This is the most poorly designed and unusable website ever. I had two days worth of progress deleted even afer i saved it, then i had to wait an hour to get onto the website, (only to be signed out every 5 minutes), and on top of that i submitted my final, yet only 1 of the 3 parts that come with submitting the final were submitted. Abhorrent website and company.

Last week I called them to put my SAT score in my online account, they said it would take 5-7 business days, which is ridiculous enough, and I checked yesterday, it´s still not in my account. Money grabbing "non-profit" organization.

I tried to call college board to fix my account because I made two by accident and when I called they put me on an infinite loop on the menu and whenever I wouldn't respond it would hang up on me mind you I was on the call for an hour

Try to set up an account. It is virtually impossible. After you have given them ALL of your information, they will ask for your phone number as well. This is obviously so that they can sell it. THEN try to log in. You will get the ol' Unable To Log In message. They want you to resend everything so it is verified further and I guess when they sell your information for their profits it is worth more. Needs to be audited, then shut down, everyone there now fired, and start from scratch.

Frick college board. Their website sucks. Collegeboard is essentially a criminal organization.

Im trying to write the written response and it literally DELETED MY PARAGRAPH AND 5 OTHER QUESTIONS I ALREADY ANSWERED. HOW AM I SUPPOSED TO REMEMBER WHAT I WROTE. IT TOOK ME SO MANY HOURS. $#*! YOU. IT WOULD NOT SAVE. THE PAGE KEEPS GLITCHING TO THE TOP OF THE SCREEN AND I HAVE TO KEEP SCROLLING DOWN. PLUS IT SAYS NO WHERE IN THE PAGE FOR THE PROGRAM CODE HOW MUCH FILES ARE ALLOWED. IT WON'T LET ME DELETE MY DRAFTS AND WHEN I CONTACTED THE COLLEGE BOARD THEY SAID IT WASN'T THEIR PROBLEM AND THEY CAN'T HELP ME. $#*! YOU

The list goes on and on: Random error messages, login never works, redirecting you to a yes or no page, making you change your password for no reason. Just absolutely a horrible site that hasn't been resolved and I don't think it ever will.

I was attempting to get my AP and SAT scores from 2004 and 2005, this year, February 2023 and March 2023. In my day back then in the early 00s, College Board for all purposes seemed a highly reputable company. All that has changed. For one, they now, these days, hide behind phone centers staffed by people who can't speak intelligible English at all! Two, they could not find my best SAT score, 1480/1600 from my junior year of High School, Fall 2004, of which I am proud of. I may still have official proof of it from back in those days somewhere in my own personal archives but for now I needed new proof of it. They found other scores like my AP scores and older SAT scores but not my best SAT score, which makes no sense. They made the excuse that after 4-5 years they are not responsible for keeping scores. They are the leading testing service in the United States, they ought to have the money and obligation to maintain scores and data via paper and electronic servers in perpetuity. With the poor customer service, the insult to injury of a firm that tests English speaking excellence hiding behind phone centers that can't speak intelligible English, all parents, students, schools, government and so on should be concerned about the College Board, hold them accountable and demand reform from their administration and executive leadership. I will be writing them a letter about this problem as well and expect that, as is most often the case in situations like this, they will never respond and do everything to ignore and sabotage all complaints! The score reports that they did send were juvenile, low quality and unprofessional, compared to in the past. The SAT score report, for instance, had pixelated fixidys font (I kid you not) and the date on the SAT scores was ambiguous, it did not specify whether it was the date of the Month or the Month plus year. Additionally, I earned three AP awards from my AP testing--AP Scholar, AP Scholar with Honors and AP Scholar with Distinction... they did not provide me with any proof of these awards (although I did receive a certificate for each of them back in 2004 and 2005 which I still have).

They lost my daughters test scores and have terrible customer service. I've been waiting since December 2022 for the score and we've been calling once a week.

I've never been so confused with how to navigate a website. I spent a whole weekend dealing with their customer service to get a payment figured out for an exam. The company is notorious for their terrible business practices. The site crashes way too much and this website is forced to be the standard for how we do college/ap stuff which is dumb.
This is the 2020 zoom of college admissions when we could just go build a service like discord or teams.