College Board Reviews

Based on 223 customer reviews from our shopper community, College Board’s overall rating is 2.30 out of 5 stars and 40% of reviewers recommend this brand. Detailed ratings are also provided below to help you learn more about this brand. 11% of reviewers consider College Board overall a good value option, based on a rating of 1.45 from 53 votes. The most common issues with College Board are around Shipping & Delivery, Return Policy, Customer Service and Price & Quality based on a rating of 1.47, 1.35, 1.40 and 1.29.

2.3

223 Reviews

Overall Rating

5 Stars

43

4 Stars

24

3 Stars

23

2 Stars

1

1 Star

132

Good Value

1.5

Price & Quality

1.3

Shipping & Delivery

1.5

Customer Service

1.4

Return Policy

1.4

All Reviews (223)
user icon
tinygoose971
May 04, 2023
"Our son took two tests as a sophomore…"
Our son took two tests as a sophomore and one as a junior but none as a senior. We paid $300 for these tests! As a senior, he did not take any tests. However, they will not send a free copy of his AP Test transcript to his ONE college at which he has chosen to attend, because their window for sending test scores was within 9 days of taking the test. This is ridiculous! He would neither have applied nor been accepted to a college as a sophomore or a junior, so sending scores would have made no sense. Would a school even retain transcripts of tests for students they have never heard of, who are not even old enough to attend college and have not applied to the school? Now we have to pay to have the one free transcript he should have received (per his high school) to send his AP test scores. The people are all overseas and do not understand the school system in the United States to understand why this doesn't make sense. They would not allow me to speak to a supervisor either. They claimed there is no way for them to now send the scores (even though she could verify that transcripts were never sent previously) without us paying.
user icon
sadrabbit547
May 03, 2023
"Sluggish loading time, keeps signing me out for no reason, very buggy"
The site takes forever to load sometimes, at times not even loading at all. Worst of all, during my AP chinese language and culture exam, we had to take the test on our chromebooks and the site had crashed for nearly an hour straight, leaving all students frustrated and even some losing their progress. The amount of money that this "nonprofit" organization rakes in should be spent on improving these conditions rather than the ceo pocketing all of the earnings. Site logs me off every time I am in the middle of homework which is a huge inconvenience.
user icon
Landon
May 03, 2023
"Absolutely useless"
My son is needing to write his SAT's and the Bluebook app doesnt allow him to do the Full Length test. Numerous emails and calls have come to nothing. Everytime I call them I get bounced between various people and they just dont know what they are doing. The case number I was given only shows the first email even though I ensure the case number is in the subject line of each email. This means I have to re-explain everything everytime I call. This organisation have no real tech support and have no idea how to manage their customers. My son writes in 3 days and I dont know what to do.
user icon
JennieMyers
May 03, 2023
"I hate college board"
They say they are not for profit but every penny you give to them they keep and get to write off taxes by saying they are not for profit
user icon
JenniferKelley
May 03, 2023
"Rip off company"
We were unable to attend the first date for SAT testing and wanted to transfer to a later date. We paid for the May date and was advised that we would have to cancel the test. Then the agent advised us there will be a $35 fee to cancel. Instead of just changing the testing date we were charged $35.00 cancel fee then another $60.00 to register for June date and $15.00 for agent to process the registration. Terrible company.
user icon
Scarlett
May 02, 2023
"Website failure leads to my 30% exam project not being submitted"
This is the most poorly designed and unusable website ever. I had two days worth of progress deleted even afer i saved it, then i had to wait an hour to get onto the website, (only to be signed out every 5 minutes), and on top of that i submitted my final, yet only 1 of the 3 parts that come with submitting the final were submitted. Abhorrent website and company.
user icon
CecilMorales
April 24, 2023
"Trash"
Last week I called them to put my SAT score in my online account, they said it would take 5-7 business days, which is ridiculous enough, and I checked yesterday, it´s still not in my account. Money grabbing "non-profit" organization.
user icon
Taylorpru
April 17, 2023
"Puts me on endless cycle"
I tried to call college board to fix my account because I made two by accident and when I called they put me on an infinite loop on the menu and whenever I wouldn't respond it would hang up on me mind you I was on the call for an hour
user icon
ticklishgoose984
April 15, 2023
"Try to set up an account"
Try to set up an account. It is virtually impossible. After you have given them ALL of your information, they will ask for your phone number as well. This is obviously so that they can sell it. THEN try to log in. You will get the ol' Unable To Log In message. They want you to resend everything so it is verified further and I guess when they sell your information for their profits it is worth more. Needs to be audited, then shut down, everyone there now fired, and start from scratch.
user icon
TammyHopkins
March 22, 2023
"Frick college board"
Frick college board. Their website sucks. Collegeboard is essentially a criminal organization.
user icon
orangerabbit955
March 19, 2023
"WHAT THE HELL"
Im trying to write the written response and it literally DELETED MY PARAGRAPH AND 5 OTHER QUESTIONS I ALREADY ANSWERED. HOW AM I SUPPOSED TO REMEMBER WHAT I WROTE. IT TOOK ME SO MANY HOURS. $#*! YOU. IT WOULD NOT SAVE. THE PAGE KEEPS GLITCHING TO THE TOP OF THE SCREEN AND I HAVE TO KEEP SCROLLING DOWN. PLUS IT SAYS NO WHERE IN THE PAGE FOR THE PROGRAM CODE HOW MUCH FILES ARE ALLOWED. IT WON'T LET ME DELETE MY DRAFTS AND WHEN I CONTACTED THE COLLEGE BOARD THEY SAID IT WASN'T THEIR PROBLEM AND THEY CAN'T HELP ME. $#*! YOU
user icon
KennethHolt
March 17, 2023
"Honestly one of the worst sites I've come across."
The list goes on and on: Random error messages, login never works, redirecting you to a yes or no page, making you change your password for no reason. Just absolutely a horrible site that hasn't been resolved and I don't think it ever will.
user icon
rogera.yannett
March 08, 2023
"Bad service, degradation and corruption of the College Board"
I was attempting to get my AP and SAT scores from 2004 and 2005, this year, February 2023 and March 2023. In my day back then in the early 00s, College Board for all purposes seemed a highly reputable company. All that has changed. For one, they now, these days, hide behind phone centers staffed by people who can't speak intelligible English at all! Two, they could not find my best SAT score, 1480/1600 from my junior year of High School, Fall 2004, of which I am proud of. I may still have official proof of it from back in those days somewhere in my own personal archives but for now I needed new proof of it. They found other scores like my AP scores and older SAT scores but not my best SAT score, which makes no sense. They made the excuse that after 4-5 years they are not responsible for keeping scores. They are the leading testing service in the United States, they ought to have the money and obligation to maintain scores and data via paper and electronic servers in perpetuity. With the poor customer service, the insult to injury of a firm that tests English speaking excellence hiding behind phone centers that can't speak intelligible English, all parents, students, schools, government and so on should be concerned about the College Board, hold them accountable and demand reform from their administration and executive leadership. I will be writing them a letter about this problem as well and expect that, as is most often the case in situations like this, they will never respond and do everything to ignore and sabotage all complaints! The score reports that they did send were juvenile, low quality and unprofessional, compared to in the past. The SAT score report, for instance, had pixelated fixidys font (I kid you not) and the date on the SAT scores was ambiguous, it did not specify whether it was the date of the Month or the Month plus year. Additionally, I earned three AP awards from my AP testing--AP Scholar, AP Scholar with Honors and AP Scholar with Distinction... they did not provide me with any proof of these awards (although I did receive a certificate for each of them back in 2004 and 2005 which I still have).
user icon
happysnake438
February 27, 2023
"Lost Scores"
They lost my daughters test scores and have terrible customer service. I've been waiting since December 2022 for the score and we've been calling once a week.
user icon
josuah.chavez
February 20, 2023
"Bad"
I've never been so confused with how to navigate a website. I spent a whole weekend dealing with their customer service to get a payment figured out for an exam. The company is notorious for their terrible business practices. The site crashes way too much and this website is forced to be the standard for how we do college/ap stuff which is dumb.
This is the 2020 zoom of college admissions when we could just go build a service like discord or teams.

View More Reviews

Questions & Answers
icon

When i finish filling the payment information i can't click the submit button (it doesn't turn yellow). please i need a quick answer before deadline

icon

Since10/19my son has been trying to find out why his scores were not posted.cb employees tell him different things but he can't get help. help!

avatar
RitaSoto
December 17, 2019

“The CB is a horror to deal with. Here is what I have done: 1) Call customer service repeatedly until you get someone who speaks English well enough that you can understand them 2) Tell them you want to "open a case" and have it "red flagged." This will put the case in the 24 hour callback queue. Write down the case number. Insist on a phone call, not an email, because if they email you and you don't get a satisfactory or helpful answer, you can't continue the conversation. They won't actually call back in 24 hours, but you will now have a case number. 3) Go to the list of phone numbers for the CB on their site. They list centers for different parts of the country. Choose the "counselor/educator" phone number for your region, not the 'parent/student line." Call them. Tell them you are the guidance counselor and parent for your child (we homeschool, so that is legitimate for us). The people at those numbers are in the U.S. and speak English (!). Give them the case number and tell them what the problem is. Make it sound as urgent as possible. They will either be able to help you, or will re-escalate the case. I did this and got a call back (shockingly) within a day. The problems I've had with the CB could fill a book. Good luck!”

What do you want to know about this brand?
review icon

Customer Reviews

qa icon

Questions & Answers

a icon

Ask a Question

cookies tips
Welcome to WorthEPenny.com! We use cookies to better understand your preferences, optimize our website and services, enhance user experiences, personalize content and ads, and provide social media and other third-party features. If you want to learn more about cookies and why we use them, visit our Cookie Policy page.